Panties Required

What is your return policy?

Returns and exchanges are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

Due to hygienic concerns, there are no returns/exchanges on panties, thongs, g-strings and swimwear. Yes, a few lingerie companies will accept returns on these types of items because most of those companies will restock used/worn items right back on their shelves without hesitation. We will NEVER do this to our customers.  Sorry, NO exceptions to this rule.  If for some reason you need to return due to a damaged item, please email info@pantiesrequired.com stating your order # and concern.

PLEASE NOTE: Shipping and handling charges are non-refundable.

Where do I send my return or exchange?

Please send your return or exchange to:

Panties Required / Attn: Returns

269 South Beverly Drive #1384

Beverly Hills, CA 90212

*Please do not send returns to our Los Angeles address. Ship returns to the above address or it may delay refund time.

Questions regarding your return?  Please feel free to call us at 1(866)610-9504

How do I make a return or exchange?

Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). If you no longer have your receipt/invoice, just include your order# and name inside your package and we can track you down.

When will my credit card be refunded?

Once your package has been received at PantiesRequired.com your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from PantiesRequired.com.

What if my order is not in stock?

If any item on a multiple-item order is temporarily out of stock, the merchandise that is in stock will be shipped immediately. Back-ordered items are typically shipped within 14 days. Backordered merchandise will not be billed until the time of shipment. An email will be sent to you if any item on your order is on back-order.